Since 1 October 2014 it has been a legal requirement for lettings or managing agents in England to be a member of a redress scheme.
A “redress scheme” is a scheme which provides for complaints against members of the scheme to be investigated and determined by an independent person.
Either landlord clients or tenants can complain about an agent to a redress scheme.
The schemes have powers of redress including fines, rectifying a problem and even asking the agent to apologise.
There are currently three redress schemes that are approved by government.
The Private Rented Sector Accreditation Scheme is pleased to announce that it’s members are now entitled to a 10% discount to one of the schemes – Property Redress Scheme.
The Property Redress Scheme is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.
The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.
The costs of the scheme (which we think are very reasonable even before the discount) are available on their website here.
The code which you simply enter at the payment stage when joining the scheme is available on the membership page. It’s quite close to the bottom where the other member discounts are located.